TRUST SCORE

Your reputation,
measured and visible.

In the contracting world, reputation is everything. Your Trust Score is Referly's way of quantifying that reputation — so your partners know exactly who they're working with before they send a single referral.

What is a Trust Score?

Your Trust Score is a number from 0 to 100 that reflects how reliable, active, and accountable you are as a referral partner. It's calculated automatically based on your real behavior on the platform — not self-reported, not paid for, not gamed.

When a contractor is deciding whether to send a referral your way, your Trust Score is one of the first things they see on your profile. A high score tells them: this contractor shows up, does the work, and closes the job. A low score tells them to proceed with caution.

Think of it as your professional reputation — the same reputation you've been building your whole career — finally quantified and visible to the people who need to trust you most.

Score Ranges
80–100
Excellent
Highly trusted. Partners send referrals with confidence.
60–79
Good
Solid track record. Active and responsive partner.
40–59
Building
Getting started. More activity will improve your score.
0–39
New or Inactive
Limited history. Complete referrals to build credibility.

The four factors that make up your score.

Each factor contributes up to 25 points, for a maximum total of 100. Click any factor to learn more.

🤝
25 pts

Partner Network

The number of active partnerships you have on Referly. Each active partner adds 5 points, up to a maximum of 25. A strong network shows you're embedded in the trade community — not an outsider.

HOW TO IMPROVE
Connect with the contractors you already work with. Send partnership requests to plumbers, electricians, roofers, and GCs in your network. 5 active partners = full score.
25 pts

Referral Activity

The total number of referrals you've sent and received. Every referral — in either direction — adds 2 points, up to a maximum of 25. Active participants earn more trust than dormant accounts.

HOW TO IMPROVE
Start sending referrals — even one or two a month makes a significant difference. Accept referrals from partners promptly. 13 total referrals = full score.
25 pts

Completion Rate

The percentage of referrals you've received that you actually completed. This is the most telling factor — it measures whether you follow through when a partner trusts you with their customer. A 100% completion rate earns the full 25 points.

HOW TO IMPROVE
Only accept referrals you can handle. When you do accept, see the job through to completion and mark it done in Referly. Declined referrals don't hurt your score — abandoned ones do.
25 pts

Responsiveness

How quickly you respond to referrals you receive — measured as the average time from when a referral arrives to when you accept or decline it. Faster responses earn more points. Customers and partners both hate waiting.

RESPONSE TIME BREAKDOWN
Under 1 hour25 pts
Under 4 hours20 pts
Under 1 day15 pts
Under 3 days10 pts
3+ days5 pts

How it all adds up.

25
Partner Network
+
25
Referral Activity
+
25
Completion Rate
+
25
Responsiveness
=
100
Trust Score

Your score updates automatically every time you or your partner takes an action — sending a referral, accepting a job, completing a project. There's nothing to fill out and nothing to submit.

New accounts start with a neutral score. The fastest way to build trust is simple: connect with your existing trade network, accept the referrals you receive, and complete the jobs you take on. The score follows the behavior.

Why your Trust Score matters.

🔍

Partners see it before they refer

When a contractor browses your profile on Referly, your Trust Score is visible. A high score means more partners will feel confident sending their customers your way — which means more referrals, more jobs, and more revenue.

📋

It reflects your real track record

Unlike reviews that can be gamed or ratings that can be bought, your Trust Score is built entirely from your actual behavior on the platform. You can't fake a high score — you have to earn it.

🤝

It makes referral partnerships easier to form

When two contractors with high Trust Scores connect on Referly, both sides know what they're getting. The partnership starts from a position of confidence, not uncertainty. That's how referral networks actually work.

💰

It protects your referral income

If you're earning referral fees on completed jobs, your Trust Score is your proof that you're a reliable partner worth sending work to. Contractors with higher scores attract more referrals — and more referral income.

Start building your Trust Score today.

Join Referly for free, connect with your trade network, and start building the reputation your work already deserves.

Get Started Free →

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